Throughout 2017 technology has rapidly evolved, enabling businesses to increase their efficiency while decreasing costs. In 2017, 31% of companies in the United States have switched to cloud based VOIP telephone systems and it is expected that three million additional companies will switch to VOIP phone systems in 2018. (Frost and Sullivan).
Benefits of a cloud based phone system include:
- High Reliability- 99.999% uptime
- Advanced Features- Virtual Receptionist, Call Monitoring, Mobile Apps and Advanced Usage Analytics
- Scalability- Add or reduce phones in minutes